The Best of 2020: Most Popular Articles on

2020 has been a surrealistic year. With Covid-19, thousands of people and companies quickly adjusted to a new way of working that we all called WFH. Some moved quicker than others. For some, it was business as usual, for others, the experience was more painful. New lessons were learned. Flexibility was key. The diversity in digital maturity was striking.

During those turbulent times, I published a number of interviews and articles on digital transformation topics.

Here are the most read articles from 2020. Check out:

I will continue in 2021 to write new articles and interview leaders and managers on a range of topics, from business performance and customer engagement to digital maturity and digital transformation strategies.

About the Author

Didier Dessens

CRM and Digital Experience Advisory

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