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Tag: Voice

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January 31, 2023

Rethinking CRM evolution: Voice as a game changer

Business leaders should start investigating what voice features might do for their company. Especially to their CRM systems. Let me explain why. Companies have a long history of implementing CRM solutions to support their marketing, sales, or customer service operations. […]

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April 11, 2022

Will Voice Interfaces be the next killer app for CRM?

In the very near future, Voice User Interfaces will progressively integrate with front office and CRM systems. This is a fact. Voice User Interfaces have the potential to become the next killer application. This is my belief. In my previous […]

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February 2, 2021

My Top 5 Reads – Week 5

My best picks from the web this week 5. This week: Facebook and CRM, Voice UI with Speechly, banking, and Marketing Automation. I wish you a pleasant reading! What Do 2020’s Acquisition Trends Mean For CRM?First words: “Looking back at the […]

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September 30, 2020

My Top 5 reads – Week 40

Best picks from the web this week 40. Here are my 5 favourite articles published on CRM, CX and digital transformation. On the agenda: Agility within organisation, the CRM market for 2020-2030, customer retention, and some new releases by Microsoft […]

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January 16, 2020

My Top 5 weeks – Week 3

“My Top 5 reads”, Week 3, is on! Highlighted this week are speech recognition, platforms, AI, community fans and lessons learned… How decreasing time-to-cart can help retailers win more customers in grocery e-commerce? (By Speechly) A Study of More Than […]

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October 9, 2019

Focus on Voice AI

At the last WCIT, Gary Vaynerchuk (the famous businessman) claimed that voice AI systems will be everywhere around us within the next decade, meaning we only have to speak to get what we want. At the same time, a recent […]

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