No one likes turbulent times in business. And with the downturn market, the fintech ecosystem has become uncertain. I’ve been asked to talk about the trends in Fintech. I know this industry well. I’ve been active in it for the […]
I like to compare the performance of banks in the digitisation space years after years. It is a good means to understand:1. Where banks were previously – individually,2. What has been done and the impacts on the actual positioning,3. What […]
I recently posted Big data projects in Marketing are surprising. Constantly (Part 1) explaining that, from my experience, big data projects in Marketing were a do & learn approach. I was highlighting the importance of aligning stakeholders on a common […]
Working in a Big data project in Marketing is constantly surprising. Essentially. When I first got involved in a big data project, it was in marketing. I knew marketers had struggled for ages to really understand who their customers were […]
“Digital and Value Creation: Where Do European Banks Stand?” This is the new 2022 research conducted by the market agency D-Rating. I like to compare performance year after year. So I monitor the D-Rating report every year for the Nordics. In […]
A special thanks to each of you for making 2021 such a great year – still a surrealistic year like the previous one, however. This blog continues to reach people beyond my expectations. Google Analytics shows that you have been […]
The best articles from the web that came on my table this week 15. Highlighted: Embedded finance by Nordea, the future of bancassurance by McKinsey, the interesting story of Dixa, a convervational engagement firm, and foreseeing the future with the “Gen […]
The best articles from the web that came on my table this week 13: Transitioning from matrix to agile, KPIs, banking and mortgages, customer service, and the impacts of digital transformation. The Fundamentals of Transforming from Matrix to Agile […]
The best articles from the web that came on my table this week 12: A great review on Jeff Bezos and Amazon, Natwest’s strategy for retail banking, some good tips for designing for sales, and the future of CX according to […]
My best picks from the web this week: e-Commerce, banking and mortgages, conversational AI, and the companion model… The Trillion Dollar Opportunity in B2B2C paymentsFirst words: “Payments is an attractive and fast-growing business. Since 2016, payment companies have attracted superior […]
My best picks from the web this week 5. This week: Facebook and CRM, Voice UI with Speechly, banking, and Marketing Automation. I wish you a pleasant reading! What Do 2020’s Acquisition Trends Mean For CRM?First words: “Looking back at the […]
I’m sharing a brand new analysis of the digital banking market done by D-Rating. A really interesting finding is that it shows that out of the 58 major retail banks in Europe, only 14 of them actually compete with the top […]
My best picks from the web this week 43. Today: multicloud, Salesforce and Microsoft, Retail, insurance, and a very interesting article on Apple and 5G by Pr. Howard Yu from IMD Business School. Don’t miss it! Not Excited About The […]
My best picks from the web this week 42. Lots of announcements this week. Also we discuss banking and fintech partnerships, and then Big data analytics in healthcare. 5 Bank And Fintech Partnership Ideas To Generate RevenueFirst words: “Today’s realities […]
Best picks from the web this week 39. Here are my 5 favourite articles published on CRM, CX and digital transformation. On the agenda: Salesforce, banking, automotive, and APIs to support the customer experience. Salesforce announces Meetings, Einstein Video Call […]
Best picks from the web. Here are my 5 favourite articles published on CRM, CX and digital transformation I would recommend you to read this week. On the agenda: Stockholm’s Fintech scene, data and analytics, content strategy, and customer onboarding. Data […]
My 5 favourite articles on CRM, CX and digital transformation to read this week. On the agenda: B2B Fintech, Amazon, Salesforce, retail and AI. What Amazon is Doing in Financial Services like Fintech“From payments to lending to insurance to checking accounts, […]
I am sharing the 5 articles on CRM, CX and digital transformation I liked best this week. On the agenda: Retail, Financial Services, mobile, and customer sentiment… Why Some Retailers Are Thriving Amid Disruption“Retailers that successfully adapt to the pandemic’s social-distancing […]
Lots of good articles on CRM, CX and digital transformation this week! Here are the ones I liked best. On the agenda: Banking, Salesforce, Employee Experience, and digital transformation more generally. With human nature – not against it: How Jan […]
My 5 favourite articles on CRM, CX and digital transformation to read this week. On the agenda: Banking, Salesforce, Omnichannel marketing, and Temenos. Now Is The Time For A Conversational Approach To Customer Experience“In a recent session at Pegaworld iNspire, Paul Greenberg, best-selling […]
I have been asked several times for the link to my magazine dedicated to Open Banking on Flipboard. I’m quickly sharing the link: https://flipboard.com/@ddessens/openbanking-by-didier-semut4k4z?from=share I’m also sharing the figures to date: Over 1100 readers and 132 subscribers. Number of articles: […]
Here are myTOP5reads for this Week 12. 100% Corona-free. This week, my selection of the best articles on CRM and DX focuses on Marketing, Salesforce’s industry solutions, and agility in banking… Modern marketing: What it is, what it isn’t, and […]
Agenda – Live from Microsoft Envision Forum Financial Services with Johannes Anderberg , Sara Öhrvall (SEB), Johanna Norberg (Danske bank), Sophia Wikander (Nordea) on stage. Awaiting for Luthon Hagvinprice (Swedbank) later today. Great insights on what is going on in […]
“My TOP 5 reads”, Week 9 – with a focus on Next Best Action, AI, and the Nordic banking scene… Augmented Humanity: Creating A Human Context That Technology Can Enhance Next Best Action: High-performing operating model (By Pegasystems) Get Started […]
Be inspired in 2020! My TOP 5 reads continues this year! My own personal selection from the best from the web on CX, CRM and digital transformation. The Power Of Purpose: How Salesforce Impact Labs Is Helping Innovation Scale How […]
Payments on the agenda today with P27. Lars Sjögren (P27) and Liz Oakes (Mastercard) on stage. All about payments and ecommerce in the Nordics. Also meeting clients, partners, old colleagues, and friends. From Grand Hotel in Stockholm. Exciting!
I’m sharing an interesting view on Social Media payments and especially on the collaboration between banks and social media. It came on my table this morning. I am very interested in seeing how this will translate in the Nordics. The […]
Just sharing. Interesting PoV. I’m glad to see that we are eventually starting to talk actual partnerships. Are Open Banking Partnerships All They’re Cracked Up to Be?
Bundling, unbundling and rebundling of financial services at KPMG’s Vision 2030 in Stockholm. Great insights from Gustav Baltscheffsky (Tink), Ebba Kraemer (Google), Ewan MacLeod (Nordea), Pekka Puustinen (OP), and Hanna Karolina Johansson (Revolut)! Super inspiring! Quick takeaways so far: 1. […]
We all know that KYC is a big challenge to banks, both on the retail and commercial sides. There are interesting ongoing developments here in the Nordics. I am sharing an interesting article from Finextra that gives a good overview […]
Just summarising some of my recent questions on Open Banking. Do they make sense?
I’m at the Stockholm Fintech Week listening about the current status of PSD2. Interesting insights from Tink, Open Payments Europe , Northmill, and Zanglar. If you are attending too, let’s connect Key takeaway: Still a lot of work to be […]
Open Banking: 39% of European Financial Institutions apparently view Open Banking as the biggest threat to their business model. 56% fear that cutomer loyalty will be reduced. The Question: Does it have to be that way? Not sure! Isn’t normal […]
Open Banking: The future of banking will be driven by open business models and APIs. The Question: From core competence to market power, what is the best positioning for you? Let’s talk about it!
The question: How do you best set up the right organisation in order to leverage your unique data advantage to compete or partner with Fintech and Bigtech players? This question is actually not new and has been on the agenda […]
I read this morning a very interesting report on the Nordic Financial Services market by PA Consulting. It is not so often that we have a nordic perspective in reports. I am sharing it. It features Nordea’s cultural journey (Tabitha […]
I like this statement by Nicholas Negroponte in “Being Digital” (1995). Very relevant in the era of Open Banking! I have just re-read his book during this festive break. I recall reading it for the first time when studying Information […]
To the Open Banking community. On my reading list this morning I came through an excellent article from the CGAP on the types of APIs provided by Financial Services. I extracted this graph from the article which I have found […]
Back to Stockholm after some amazing days at Slush 2018 in Helsinki. It was just awesome to meet such a large number of Fintechs. Thanks Galit Lev Ran for introducing me into the world of ultrasonic banking! Terrific also to […]
Have you attended the Microsoft Pivot Financial Industry Week held from November 26 to 28 in the Microsoft Technology Center in Stockholm? During 3 days, Microsoft organised talks, inspiration and panel discussion on the digital bank of the future I […]
Today we are announcing the winners of BearingPoint’s Digital Leaders in Sweden Awards 2019! This is now at Berns, with guest speakers from Spotify, Ikea, and Plan International. I am happy to own the the category “bank” section. Here are […]
Very excited to be at the Swedbank Open Banking event today and hear Emma Strömfelt talk to the Fintech community about Swedbank’s approach to collaboration and innovation. Thanks to Swedbank and Emma for sharing your insights!
