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November 29, 2022

How to select the right CRM platform for your sales team?

Consider any organization – large and medium. One of the first things it does when it wants to increase its market share, its sale revenues or, more broadly speaking, invest in digital initiatives, is to choose a technology platform. Possibly […]

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February 21, 2022

SAP and Siebel are head to head!

SAP and Siebel are head to head! Hey Didier? “You’re kidding, aren’t you? It’s Monday. We’re supposed to be moody!” Haha! Those were the headlines… 20 years ago (13 February 2001). For the admirers of Salesforce & Co, I was […]

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November 30, 2021

Trends in CRM #1: Everything is cloud

People often ask me what trends I see today in the CRM and digital transformation fields. It is a kind of legitimate to try to understand what is happening today and foresee how the future will be. In this series […]

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October 15, 2020

My Top 5 Reads – Week 42

My best picks from the web this week 42. Lots of announcements this week. Also we discuss banking and fintech partnerships, and then Big data analytics in healthcare. 5 Bank And Fintech Partnership Ideas To Generate RevenueFirst words: “Today’s realities […]

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September 30, 2020

My Top 5 reads – Week 40

Best picks from the web this week 40. Here are my 5 favourite articles published on CRM, CX and digital transformation. On the agenda: Agility within organisation, the CRM market for 2020-2030, customer retention, and some new releases by Microsoft […]

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Latest posts

  • How on earth can organisations become both more digital and more human-centric at the same time?
  • How I discovered the underlying complexity of integration in digital transformation projects. 😏
  • I care about business users…
  • If your key account plans are integrated into your CRM to drive day to day sales, then you know you’re on the right direction
  • Digitalization is not a product or a service that you can plug and play.

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