Didier Dessens

CRM & Digital Experience Advisory

  • Popular
  • Points of View
  • Conversations with Leaders
  • Speaking
  • This is me…
  • Reach out

Category: Conversations with Leaders

  1. Home
  2. Conversations with Leaders
February 25, 2021

Stadium: Joining the Movement

Today, I am “joining the Movement” and I am speaking with Pino Roscigno, who is the Commercial & Brand Director at Stadium, the leading sporting goods retailer in the Nordics. I would like to understand how market and technological dynamics […]

Read More
Conversations with Leaders 0
October 19, 2020

PostNord: Exploring Customer Experience and Business Agility

Customer Experience and business agility is the topic I am exploring today. In a recent post, I was discussing some of the options organisations have today to address the changing customer engagement paradigm across their value chain. I was arguing […]

Read More
Conversations with Leaders 0
October 15, 2020

Starting soon: Exploring Customer Experience, a new interview series with leaders

Launching a new interview series on Customer Experience. On Tuesday 20th, October, I am meeting with Anne-Christine Lane, Vice-President and Head of Analytics & Automation at PostNord, the Nordic Postal Services company. Our conversation? Customer Experience and Business Agility. How […]

Read More
Conversations with Leaders 0

Categories

Newsletter

Search

Latest posts

  • How on earth can organisations become both more digital and more human-centric at the same time?
  • How I discovered the underlying complexity of integration in digital transformation projects. 😏
  • I care about business users…
  • If your key account plans are integrated into your CRM to drive day to day sales, then you know you’re on the right direction
  • Digitalization is not a product or a service that you can plug and play.

Most searched tags

adobe Agility AI - Artificial Intelligence Automation Automotive B2B Cloud Communities Content Management CRM CRM Effectiveness Customer Engagement Customer Experience Data & Analytics Digital Maturity Digital Transformation ecommerce Ecosystems Financial Services Healthcare Innovation IT talents Leadership Loyalty Manufacturing Marketing Microsoft Mobile Mulesoft Open Banking Oracle Partner Experience Pegasystems Personalization Regulations Retail Sales & Distribution Salesforce SAP Service Social Media Strategic alignment SugarCRM Technology Voice

About This Site

This may be a good place to introduce yourself and your site or include some credits.

  • Email

Copyright ©2023 Didier Dessens . All rights reserved. Powered by WordPress & Designed by Cyclone Themes