My Top 5 Reads – Week 52
Last time for this year! My Top 5 reads on CRM, CX and Digital transformation this week (Week 52). Enjoy the festive days and see you next year! Customer data platform tools top priority list for big vendors AI Customer […]
My Top 5 Reads – Week 51
My Top 5 reads on CRM, CX and Digital transformation this week (Week 51): How The Salesforce Revolution Can Guide Marketing And Communications Firms’ Evolution Branding is dead, CX design is king An Overview of Artificial Intelligence in Salesforce Einstein […]
My Top 5 Reads – Week 50
FYI – Here are my Top 5 reads on CRM, CX and Digital transformation this week (Week 50, 2019): Three barriers holding back the next wave of female digital leaders Michael Machado of Salesforce: Voice is the Future of CRM […]
Oracle Modern CX Summit 2019
FYI – I will be attending the Oracle Modern CX Summit on Dec 10 at the Epicenter in Stockholm. If you are going too, please PM me and let’s have a coffee alongside the conference. /Didier
My Top 5 Reads – Week 49
My Top 10 reads this week (Week 49, 2019): How shoppable video will change the way we buy things How Norrøna built a recommendation engine that increased conversions by 50% (with just one engineer) Headless Commerce: Why E-Commerce Is Losing […]
Pega Community Meet-up Stockholm, 2019
Building a Next Best Action strategy at the Pega community event today. Awaiting for clients and integrators to share experiences. I’ve heard Swedish Public Employment Service, Swedbank, Folksam, SKANDIABANKEN ASA, Capgemini, and others are around… But hush… 😉
Next Gen Nordics 2019
Payments on the agenda today with P27. Lars Sjögren (P27) and Liz Oakes (Mastercard) on stage. All about payments and ecommerce in the Nordics. Also meeting clients, partners, old colleagues, and friends. From Grand Hotel in Stockholm. Exciting!
Dreamforce Sweden Preparty (26 Nov. 2019)
Hej! I will attend the Salesforce Sweden Preparty on Wednesday. If you are around, let’s connect! /Didier https://www.salesforce.com/eu/events/details/dreamforce-preparty-sweden-06112019/
Revisited: PEGA Business Architect course
Just revisiting the PEGA Business Architect course I attended last year to refresh my knowledge of the platform. Afterwards I will do the same with Salesforce and Dynamics… Life as a CRM consultant…
On AI and CRM
I’m sharing a very interesting article from Forbes on AI and CRM. Worth to read. It discusses ways to combine AI with CRM platforms to improve customer management. It also gives an overview on the kind of topics I’m dealing […]
Focus on Voice AI
At the last WCIT, Gary Vaynerchuk (the famous businessman) claimed that voice AI systems will be everywhere around us within the next decade, meaning we only have to speak to get what we want. At the same time, a recent […]
On revisiting old business classics and new inspiring books.
Preparing for the long Swedish winter, always a good time to revisit old business classics and new inspiring books. This year, my plan is: 1. Refresh my knowledge on Big Data analytics, through the IBM Big Data platform, 2. Revisit […]
On Social Media payments
I’m sharing an interesting view on Social Media payments and especially on the collaboration between banks and social media. It came on my table this morning. I am very interested in seeing how this will translate in the Nordics. The […]
On Open Banking partnerships
Just sharing. Interesting PoV. I’m glad to see that we are eventually starting to talk actual partnerships. Are Open Banking Partnerships All They’re Cracked Up to Be?
KPMG’s Vision 2030
Bundling, unbundling and rebundling of financial services at KPMG’s Vision 2030 in Stockholm. Great insights from Gustav Baltscheffsky (Tink), Ebba Kraemer (Google), Ewan MacLeod (Nordea), Pekka Puustinen (OP), and Hanna Karolina Johansson (Revolut)! Super inspiring! Quick takeaways so far: 1. […]
On Knowing Your Customer (KYC)
We all know that KYC is a big challenge to banks, both on the retail and commercial sides. There are interesting ongoing developments here in the Nordics. I am sharing an interesting article from Finextra that gives a good overview […]
On bias in AI
Hej! On my table this morning, Salesforce’s approach to tackle bias in AI. An interesting interview about analytics and AI. Worth reading. I am sharing it. /Didier Link: Salesforce talks about its Einstein Analytics product for financial services and new […]
Recent questions on Open Banking.
Just summarising some of my recent questions on Open Banking. Do they make sense?
Stockholm Fintech Week 2019
I’m at the Stockholm Fintech Week listening about the current status of PSD2. Interesting insights from Tink, Open Payments Europe , Northmill, and Zanglar. If you are attending too, let’s connect Key takeaway: Still a lot of work to be […]
Is Open Banking the biggest threat?
Open Banking: 39% of European Financial Institutions apparently view Open Banking as the biggest threat to their business model. 56% fear that cutomer loyalty will be reduced. The Question: Does it have to be that way? Not sure! Isn’t normal […]
Open Banking: From core competence to market power, what is the best positioning for you?
Open Banking: The future of banking will be driven by open business models and APIs. The Question: From core competence to market power, what is the best positioning for you? Let’s talk about it!
Open Banking: On API product ownership.
The question: How do you best set up the right organisation in order to leverage your unique data advantage to compete or partner with Fintech and Bigtech players? This question is actually not new and has been on the agenda […]
Salesforce Basecamp 2019
I’m at Salesforce Basecamp this morning. Let’s talk about how to use CRM solutions to manage the partner lifecycle in an Open Banking context. If you are interested to hear more, don’t hesitate to reach me!
Sweden Demo Day 2019
I am at Sweden Demo Day, the startup event in Stockholm today. The young and beautiful of the Swedish startup community gathers here! On my agenda, meetings with fintechs, insurtechs, regtechs, clients and partners. If you are around, let’s connect! […]
On business ecosystems: A Point of View by MIT Sloan
On my table this morning, an interesting view on business ecosystems by MIT Sloan. I am quickly sharing it. Worth to read Link: The Myths and Realities of Business Ecosystems
The Myths and Realities of Business Ecosystems
On my table this morning, an interesting view on business ecosystems by MIT Sloan. I am quickly sharing it. Worth to read Link: The Myths and Realities of Business Ecosystems
Nordic Financial Services: A Point of View by PA Consulting
I read this morning a very interesting report on the Nordic Financial Services market by PA Consulting. It is not so often that we have a nordic perspective in reports. I am sharing it. It features Nordea’s cultural journey (Tabitha […]
3 leadership lessons from climbing
Pro tips of the day: 3 leadership lessons from climbing by Inc.com. Good reading. I would also add 3 items: Determination, Focus, and Self-discipline. Obvious? Link: 3 Unusual Leadership Lessons From the First Free Solo Climb of El Capitan
Is traditional CRM useless?
Is traditional CRM useless? Will, instead, platforms be the new killer app to deliver an optimal customer experience across multiple channels and siloes? This is the starting point of this article from Frobes. Old same topics, new technology… What is […]
