CRM & Digital Experience Advisory
Last time for this year! My Top 5 reads on CRM, CX and Digital transformation this week (Week 52). Enjoy the festive days and see you next year!
Customer data platform tools top priority list for big vendors
AI Customer Service Will Save You Money, but it Might Cost You Customers
The Next Decade of Data: Why Retail Marketers Will Need to Rethink Their Data Strategies in 2020
Nike Is Setting The Standard For Omnichannel Loyalty In Every Industry
How To Conquer Customer Churn with AI
CRM and Digital Experience Advisory
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