My Top 5 Reads – Week 4

Week 4 release of “My TOP 5 reads on CRM, CX and Digital Transformation”. This week, it’s about voice AI, conversational AI, customer engagement, customer service, and some lessons learned.

The Dangers of Overpromising and Under-Delivering

Einstein Voice: What’s Next for the ‘Alexa of Salesforce’

How conversational AI will boost CX this decade

The Field Of Gold: Why It’s Time To Rethink Customer Service

The secret ingredient in Mr. Beer’s customer engagement plan


About the Author

Didier Dessens

CRM and Digital Experience Advisory

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