Oracle Modern CX Summit 2019
FYI – I will be attending the Oracle Modern CX Summit on Dec 10 at the Epicenter in Stockholm. If you are going too, please PM me and let’s have a coffee alongside the conference. /Didier
My Top 5 Reads – Week 49
My Top 10 reads this week (Week 49, 2019): How shoppable video will change the way we buy things How Norrøna built a recommendation engine that increased conversions by 50% (with just one engineer) Headless Commerce: Why E-Commerce Is Losing Its Head Want More Conversions On Your E-Commerce Site? Live Chat Is The Way Forward Does AI Improve Retail And […]
Pega Community Meet-up Stockholm, 2019
Building a Next Best Action strategy at the Pega community event today. Awaiting for clients and integrators to share experiences. I’ve heard Swedish Public Employment Service, Swedbank, Folksam, SKANDIABANKEN ASA, Capgemini, and others are around… But hush… 😉
Next Gen Nordics 2019
Payments on the agenda today with P27. Lars Sjögren (P27) and Liz Oakes (Mastercard) on stage. All about payments and ecommerce in the Nordics. Also meeting clients, partners, old colleagues, and friends. From Grand Hotel in Stockholm. Exciting!
Dreamforce Sweden Preparty (26 Nov. 2019)
Hej! I will attend the Salesforce Sweden Preparty on Wednesday. If you are around, let’s connect! /Didier https://www.salesforce.com/eu/events/details/dreamforce-preparty-sweden-06112019/
Revisited: PEGA Business Architect course
Just revisiting the PEGA Business Architect course I attended last year to refresh my knowledge of the platform. Afterwards I will do the same with Salesforce and Dynamics… Life as a CRM consultant…
On AI and CRM
I’m sharing a very interesting article from Forbes on AI and CRM. Worth to read. It discusses ways to combine AI with CRM platforms to improve customer management. It also gives an overview on the kind of topics I’m dealing with on a daily basis. https://www.forbes.com/sites/danielnewman/2019/10/19/ai-and-crm-will-customer-management-get-easier/#2ea559243db9 Some quotes I have gathered: “If customer experience is the center of digital transformation, […]
Focus on Voice AI
At the last WCIT, Gary Vaynerchuk (the famous businessman) claimed that voice AI systems will be everywhere around us within the next decade, meaning we only have to speak to get what we want. At the same time, a recent survey from Gartner (June 2019) forecasts that, by 2023, customers will prefer to use speech interfaces to initiate 70% of […]
On revisiting old business classics and new inspiring books.
Preparing for the long Swedish winter, always a good time to revisit old business classics and new inspiring books. This year, my plan is: 1. Refresh my knowledge on Big Data analytics, through the IBM Big Data platform, 2. Revisit chapter 6 on Information Management and manipulation, in Frank Webster’s Theories of the Information Society, 3. Going into Steve Job’s […]
On Social Media payments
I’m sharing an interesting view on Social Media payments and especially on the collaboration between banks and social media. It came on my table this morning. I am very interested in seeing how this will translate in the Nordics. The Rise In Social Media Payments – Will Banks Collapse Or Collaborate?
On Open Banking partnerships
Just sharing. Interesting PoV. I’m glad to see that we are eventually starting to talk actual partnerships. Are Open Banking Partnerships All They’re Cracked Up to Be?
KPMG’s Vision 2030
Bundling, unbundling and rebundling of financial services at KPMG’s Vision 2030 in Stockholm. Great insights from Gustav Baltscheffsky (Tink), Ebba Kraemer (Google), Ewan MacLeod (Nordea), Pekka Puustinen (OP), and Hanna Karolina Johansson (Revolut)! Super inspiring! Quick takeaways so far: 1. It is about owning the data 2. Money on autopilot, data-driven and automated with AI 3. Keywords: Control, convenience, innovation, […]
On Knowing Your Customer (KYC)
We all know that KYC is a big challenge to banks, both on the retail and commercial sides. There are interesting ongoing developments here in the Nordics. I am sharing an interesting article from Finextra that gives a good overview of where we are. Quick questions: How KYC will work in an Open Banking ecosystem? Will banks invoice fintechs or […]
On bias in AI
Hej! On my table this morning, Salesforce’s approach to tackle bias in AI. An interesting interview about analytics and AI. Worth reading. I am sharing it. /Didier Link: Salesforce talks about its Einstein Analytics product for financial services and new tools to combat AI bias
Recent questions on Open Banking.
Just summarising some of my recent questions on Open Banking. Do they make sense?
Stockholm Fintech Week 2019
I’m at the Stockholm Fintech Week listening about the current status of PSD2. Interesting insights from Tink, Open Payments Europe , Northmill, and Zanglar. If you are attending too, let’s connect Key takeaway: Still a lot of work to be done. Exciting!
Is Open Banking the biggest threat?
Open Banking: 39% of European Financial Institutions apparently view Open Banking as the biggest threat to their business model. 56% fear that cutomer loyalty will be reduced. The Question: Does it have to be that way? Not sure! Isn’t normal for any firm, whatever the industry, to adapt to market changes? Let’s discuss how to address this new business environment […]
Open Banking: From core competence to market power, what is the best positioning for you?
Open Banking: The future of banking will be driven by open business models and APIs. The Question: From core competence to market power, what is the best positioning for you? Let’s talk about it!
Open Banking: On API product ownership.
The question: How do you best set up the right organisation in order to leverage your unique data advantage to compete or partner with Fintech and Bigtech players? This question is actually not new and has been on the agenda for a very long time now, even before the “Open Banking time”. Would Open Banking be an accelerator for banks […]
Salesforce Basecamp 2019
I’m at Salesforce Basecamp this morning. Let’s talk about how to use CRM solutions to manage the partner lifecycle in an Open Banking context. If you are interested to hear more, don’t hesitate to reach me!
Sweden Demo Day 2019
I am at Sweden Demo Day, the startup event in Stockholm today. The young and beautiful of the Swedish startup community gathers here! On my agenda, meetings with fintechs, insurtechs, regtechs, clients and partners. If you are around, let’s connect! I just had a great discussion with my friends from Ebbel. If you are a business angel, you would probably […]
On business ecosystems: A Point of View by MIT Sloan
On my table this morning, an interesting view on business ecosystems by MIT Sloan. I am quickly sharing it. Worth to read Link: The Myths and Realities of Business Ecosystems
The Myths and Realities of Business Ecosystems
On my table this morning, an interesting view on business ecosystems by MIT Sloan. I am quickly sharing it. Worth to read Link: The Myths and Realities of Business Ecosystems
Nordic Financial Services: A Point of View by PA Consulting
I read this morning a very interesting report on the Nordic Financial Services market by PA Consulting. It is not so often that we have a nordic perspective in reports. I am sharing it. It features Nordea’s cultural journey (Tabitha Cooper) and Nordic Capital Advisory (Christian Frick). A very good insight. Also, the next wave of fintechs is worth going […]
3 leadership lessons from climbing
Pro tips of the day: 3 leadership lessons from climbing by Inc.com. Good reading. I would also add 3 items: Determination, Focus, and Self-discipline. Obvious? Link: 3 Unusual Leadership Lessons From the First Free Solo Climb of El Capitan
Is traditional CRM useless?
Is traditional CRM useless? Will, instead, platforms be the new killer app to deliver an optimal customer experience across multiple channels and siloes? This is the starting point of this article from Frobes. Old same topics, new technology… What is your view on it? Link: 4 Reasons Why Customer Engagement Platforms Will Render Traditional CRM Useless
“In an open system, we compete with our imagination”
I like this statement by Nicholas Negroponte in “Being Digital” (1995). Very relevant in the era of Open Banking! I have just re-read his book during this festive break. I recall reading it for the first time when studying Information Technology in London in 1996. I was trying to understand and appreciate the impacts of the (then) new ICT technologies […]
On the types of APIs provided by Financial Services
To the Open Banking community. On my reading list this morning I came through an excellent article from the CGAP on the types of APIs provided by Financial Services. I extracted this graph from the article which I have found very illustrating. Just wanted to share it
Why So Many High-Profile Digital Transformations Fail
“Digital is not just a thing that you can you can buy and plug into the organization. It is multi-faceted and diffuse, and doesn’t just involve technology. Digital transformation is an ongoing process of changing the way you do business”. A good article from the Harvard Business Review, with some key points that all seem obvious but are rarely applied. […]
Slush 2018, Helsinki
Back to Stockholm after some amazing days at Slush 2018 in Helsinki. It was just awesome to meet such a large number of Fintechs. Thanks Galit Lev Ran for introducing me into the world of ultrasonic banking! Terrific also to meet Chris Skinner who brilliantly chaired our panel session. Chris, I have just started your new book “Digital Human” by […]
Speaking at Microsoft Pivot : Financial Services week 2018
Have you attended the Microsoft Pivot Financial Industry Week held from November 26 to 28 in the Microsoft Technology Center in Stockholm? During 3 days, Microsoft organised talks, inspiration and panel discussion on the digital bank of the future I was happy to chair a session on the topic of Open banking: How to create an ecosystem that builds lasting […]
Announcing BearingPoint’s Digital Leaders Awards 2019
Today we are announcing the winners of BearingPoint’s Digital Leaders in Sweden Awards 2019! This is now at Berns, with guest speakers from Spotify, Ikea, and Plan International. I am happy to own the the category “bank” section. Here are the Digital Leaders 2019: 1) SEB 2) SBAB 3) Swedbank 4) ICA Banken 5) Handelsbanken followed by Länsförsäkringar Bank, Nordea, […]
Swedbank Open Banking, 2018
Very excited to be at the Swedbank Open Banking event today and hear Emma Strömfelt talk to the Fintech community about Swedbank’s approach to collaboration and innovation. Thanks to Swedbank and Emma for sharing your insights!
