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Month: October 2020

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October 26, 2020

My Top 5 Reads – Week 43

My best picks from the web this week 43. Today: multicloud, Salesforce and Microsoft, Retail, insurance, and a very interesting article on Apple and 5G by Pr. Howard Yu from IMD Business School. Don’t miss it! Not Excited About The […]

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Reading list 0
October 21, 2020

Takeaways from Fluido’s webinar on e-Commerce

I just attended Fluido’s webinar on e-Commerce. The topic was about the things to consider when selecting a platform. Great topic! I like Antti Katajamäki’s final takeaways: 1. Customers’ and Businesses’ digital requirements have dramatically changed in 2020. 2. What if […]

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Events I'm attending 0
October 19, 2020

PostNord: Exploring Customer Experience and Business Agility

Customer Experience and business agility is the topic I am exploring today. In a recent post, I was discussing some of the options organisations have today to address the changing customer engagement paradigm across their value chain. I was arguing […]

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Conversations with Leaders 0
October 15, 2020

Starting soon: Exploring Customer Experience, a new interview series with leaders

Launching a new interview series on Customer Experience. On Tuesday 20th, October, I am meeting with Anne-Christine Lane, Vice-President and Head of Analytics & Automation at PostNord, the Nordic Postal Services company. Our conversation? Customer Experience and Business Agility. How […]

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Conversations with Leaders 0
October 15, 2020

My Top 5 Reads – Week 42

My best picks from the web this week 42. Lots of announcements this week. Also we discuss banking and fintech partnerships, and then Big data analytics in healthcare. 5 Bank And Fintech Partnership Ideas To Generate RevenueFirst words: “Today’s realities […]

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Reading list 0
October 14, 2020

What’s New in Pega’s Customer Engagement & CRM 8.5

Pega introduces its new 8.5 release. Here are the links to Pega’s site detailing the new enhancements: What’s New in Pega Platform What’s New in Customer Engagement & CRM Pega Sales Automation Pega Sales Automation 8.5 Release Notes Pega Customer Service Pega […]

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News & Trends 0
October 8, 2020

My Top 5 Reads – Week 41

My best picks from the web this week 41. Here are my 5 favourite articles worth reading on CRM, CX and digital transformation. On the agenda: Ford and Volvo, success and failures, and a view on the Chief Digital Officer’s […]

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Reading list 0

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  • No grey zone: All business, process and functional requirements for a CRM platform must be business-led.
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