My Top 5 Reads – Week 27

I am sharing the 5 articles on CRM, CX and digital transformation I liked best this week. On the agenda: Retail, Financial Services, mobile, and customer sentiment… Why Some Retailers Are Thriving Amid Disruption“Retailers that successfully adapt to the pandemic’s social-distancing requirements offer a model for making a quick digital pivot.” McKinsey Survey Reveals Consumer Sentiment Improving But Shifting Brands And […]