2023 is now off to a flying start. I want to say a very big thank you to each of you for your contribution, feedback and support to me in making this blog even more relevant.
This blog still continues to attract and reach more and more people, across industries and geographies. Far beyond my expectations.
And I really enjoy reading your comments and feedback. It is very helpful.
Will “AI-as-a-Service” become the name of the game? – Before ChatGPT, I am discussing “data / AI as a Service”, highlighting potential use cases
Artificial Intelligence in Customer Service – I comment Gartner’s 3 important ways AI can benefit Customer Service operations
The 20 best tips for you to crash your CRM project. For sure. – I like this one. A “Do-it-Yourself” approach to wreck apart your CRM initiative.
How to select the right platform for your sales teams? – I bring a historical perspective to highlight some some of the most-used criteria for selecting a Sales Force Automation platform.
Planning for complex rollouts: All about nose-guessing? – I am discussing here a step by step approach to plan and manage complex CRM deployments successfully.
“Let the teachers teach” – A very interesting article about Salesforce for teachers.
How to Choose the Right Ecosystem Partners for Your Business – A contribution by Harvard Business Review to the topic of ecosystems.
A history of social commerce – An excellent article by Smart Insights on the social media and e-commerce.