SAP and Siebel are head to head! Hey Didier? “You’re kidding, aren’t you? It’s Monday. We’re supposed to be moody!” Haha! Those were the headlines… 20 years ago (13 February 2001). For the admirers of Salesforce & Co, I was […]
“Digital and Value Creation: Where Do European Banks Stand?” This is the new 2022 research conducted by the market agency D-Rating. I like to compare performance year after year. So I monitor the D-Rating report every year for the Nordics. In […]
Marketplace pressures and digitalisation are challenging organisations across all industries, urging them to innovate. We experience it every day when helping our customers with User Experience, design thinking, or simply being more agile. This morning came on my table this […]
A history of social commerce. We are moving from word towards video and image. Is everyone becoming a watcher? Really a case for livestream shopping here… A history of social commerce by Smart Insights
Just sharing a new report on Cloud that came on my table this morning and that I have found interesting: “The State of the Cloud 2021: The Hybrid, Multicloud Forms the Foundation to Digital Organizations” Quoting some of the interesting […]
Comments on Gartner’s three important ways Artificial intelligence (AI) can benefit Customer Service Operations. Gartner has recently published an engaging article on Artificial Intelligence (AI) in Customer Service operations (Dated 19 January 2022). This article is available online on Gartner’s […]
Customer Understanding is a good concept. I am sharing a worth-reading article from Cmswire and SAS. Link to the article: A Deep Dive on a Customer Experience Priority: Customer Understanding
Just sharing a new report on the Customer Data Platform (CDP) market that shows the rapid growth of this technology over the recent years. Interestingly, it is worth noting that CDP is a relatively new concept actually. With this technology, […]
