Far from being reflective, most organizations operate in a surprisingly ad-hoc manner when planning the deployments of large and complex digital transformation programs. My definition of a deployment approach is fairly simple. It is about choosing between a number of possible options where there is some level of uncertainty. A good plan directly engages with the business users and their […]
SAP and Siebel are head to head! Hey Didier? “You’re kidding, aren’t you? It’s Monday. We’re supposed to be moody!” Haha! Those were the headlines… 20 years ago (13 February 2001). For the admirers of Salesforce & Co, I was indeed joking. I found this headline in my archives yesterday. I used to show them in presentations at that time. […]
Marketplace pressures and digitalisation are challenging organisations across all industries, urging them to innovate. We experience it every day when helping our customers with User Experience, design thinking, or simply being more agile. This morning came on my table this interesting point of view on how to structure an innovation framework. I’m sharing it. We could probably talk for hours […]
A history of social commerce. We are moving from word towards video and image. Is everyone becoming a watcher? Really a case for livestream shopping here… A history of social commerce by Smart Insights
Just sharing a new report on Cloud that came on my table this morning and that I have found interesting: “The State of the Cloud 2021: The Hybrid, Multicloud Forms the Foundation to Digital Organizations” Quoting some of the interesting findings: “Increasing digitalization is driving growth across all cloud and traditional IT models. Businesses deploying apps in edge or colocation […]
Comments on Gartner’s three important ways Artificial intelligence (AI) can benefit Customer Service Operations. Gartner has recently published an engaging article on Artificial Intelligence (AI) in Customer Service operations (Dated 19 January 2022). This article is available online on Gartner’s website. Indeed, we are all witnessing the growth in popularity of AI solutions in recent years. Driven by the rising […]
Customer Understanding is a good concept. I am sharing a worth-reading article from Cmswire and SAS. Link to the article: A Deep Dive on a Customer Experience Priority: Customer Understanding
Just sharing a new report on the Customer Data Platform (CDP) market that shows the rapid growth of this technology over the recent years. Interestingly, it is worth noting that CDP is a relatively new concept actually. With this technology, organisations can collect, aggregate, and centralise all the customer data from third party sources such as websites, social media, and […]
