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Month: April 2021

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April 20, 2021

My Top 5 Reads – Week 15

The best articles from the web that came on my table this week 15. Highlighted: Embedded finance by Nordea, the future of bancassurance by McKinsey, the interesting story of Dixa, a convervational engagement firm, and foreseeing the future with the “Gen […]

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April 9, 2021

My Top 5 Reads – Week 13

The best articles from the web that came on my table this week 13: Transitioning from matrix to agile, KPIs, banking and mortgages, customer service, and the impacts of digital transformation.   The Fundamentals of Transforming from Matrix to Agile […]

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Latest posts

  • No grey zone: All business, process and functional requirements for a CRM platform must be business-led.
  • How on earth can organisations become both more digital and more human-centric at the same time?
  • How I discovered the underlying complexity of integration in digital transformation projects. 😏
  • I care about business users…
  • If your key account plans are integrated into your CRM to drive day to day sales, then you know you’re on the right direction

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