Don’t Confuse Platforms with Ecosystems

I have been involved in many projects or discussion around Open Banking, ecosystems, and platform thinking in recent years. I have often seen some confusion in the terminology when talking to participants. Here is a contribution by Insead Business School to explain the differences. Link: Don’t Confuse Platforms with Ecosystems

My Top 5 Reads – Week 12

The best articles from the web that came on my table this week 12: A great review on Jeff Bezos and Amazon, Natwest’s strategy for retail banking, some good tips for designing for sales, and the future of CX according to McKinsey. I Read 23 Years Worth of Jeff Bezos’ Amazon Shareholder Letters — Here’s What I LearnedFirst words: “the early […]

Why bridging the business-technology gap is critical

It is clear that becoming digital “by default” requires most organisations to rethink the way they work. Best-in-Class bring together business and IT to work together to both develop strategy and deliver technology. It seems obvious from this survey by McKinsey that some still do not unfortunately! Link: Seven lessons on how technology transformations can deliver value

My Top 5 Reads – Week 11

My best picks from the web this week 11: The subscription model, digital marketing, continuous experimentation, innovation, life insurance and gamification, trends in CRM and retail. Today’s Business Environment Requires Continuous ExperimentationFirst words: “The world has changed, and marketers must reinvent how they reach customers, breaking down silos and increasing agility and experimentation with fewer resources.” Exploring subscription management in […]

My Top 5 Reads – Week 10

My best picks from the web this week: e-Commerce, banking and mortgages, conversational AI, and the companion model… The Trillion Dollar Opportunity in B2B2C paymentsFirst words: “Payments is an attractive and fast-growing business. Since 2016, payment companies have attracted superior valuation and traded at a significant premium versus banks, largely thanks to underlying fundamentals from low capital to high growth.” […]