Takeaways from Fluido’s webinar on e-Commerce

I just attended Fluido’s webinar on e-Commerce. The topic was about the things to consider when selecting a platform. Great topic!

I like Antti Katajamäki’s final takeaways:

1.

Customers’ and Businesses’ digital requirements have dramatically changed in 2020.

2.

What if 100% of your customer or business partner interactions were digital, how would your digital commerce services stand up? Map the perfect experience and what it takes to deliver it.

3.

Build the right business cases for e-commerce and remember change may be needed beyond it.

4.

e-Commerce platform’s ability to be part of the full customer experience is foundational. Equally important is the agility and flexibility of it.

Great lessons learned!

About the Author

Didier Dessens

CRM and Digital Experience Advisory

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