Who is joining the CX transformation Nordics this year?
It is an online event covering topics as customer centricity, how to lead successful CX initiatives, or customer service. I will especially attend the session “Transformational customer centricity: How CX is being used as a measurable KPI across the organisation” by Kati Packalen, Head of Customer experience at Postnord. This is a topic of utmost relevance to me when talking to my clients.
Speakers from various organisations as Ericsson, Postnord, Maersk, Nokia, and Albatros. Exciting to hear this experience!
It is a great opportunity to connect with people from various industries and learn new insights.
Date: 10-11 November, 2020.. Online event.