Online event: CX Transformation Nordics, 2020

Who is joining the CX transformation Nordics this year?

It is an online event covering topics as customer centricity, how to lead successful CX initiatives, or customer service. I will especially attend the session “Transformational customer centricity: How CX is being used as a measurable KPI across the organisation” by Kati Packalen, Head of Customer experience at Postnord. This is a topic of utmost relevance to me when talking to my clients.

Speakers from various organisations as Ericsson, Postnord, Maersk, Nokia, and Albatros. Exciting to hear this experience!

It is a great opportunity to connect with people from various industries and learn new insights.

Date: 10-11 November, 2020.. Online event.

Here is the link to register if you are interested: CX Transformation Nordics

About the Author

Didier Dessens

CRM and Digital Experience Advisory

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