My Top 5 Reads – Week 35

My 5 favourite articles on CRM, CX and digital transformation to read this week. On the agenda: B2B Fintech, Amazon, Salesforce, retail and AI.

What Amazon is Doing in Financial Services like Fintech
“From payments to lending to insurance to checking accounts, Amazon is attacking financial services from every angle without applying to be a conventional bank.

Salesforce Positioned by Gartner as a Leader in the Magic Quadrants for CRM Customer Engagement
“Salesforce, the global leader in CRM, announced that Salesforce has been positioned by Gartner, Inc. as a Leader in its 2020 Magic Quadrants in three categories: CRM Customer Engagement Center, Field Service Management, and Sales Force Automation.”

Last Mile Deliveries: Complex, Costly, And Critical
“One of the most difficult and expensive aspects of the retail supply chain is last mile and home delivery. However, from a customer experience standpoint, it is also the most memorable and possibly important.”

AI and ML – What’s the Difference?
“As children, many of us believed in magic and a fantasy where robots would one day follow our commands, undertake the most meager tasks, and even help with our homework at the push of a button.”

What Is B2B FinTech
“Over the last few years, consumer fintech has been all the rage. And for good reason: consumer fintech startups have greatly improved the customer experience across many financial applications.”

About the Author

Didier Dessens

CRM and Digital Experience Advisory

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