CRM & Digital Experience Advisory
Focus on Healthcare, contact centers and digital transformation this week. My TOP 5 reads (Week 11).
As Salesforce builds up industry-specific focus, Health Cloud gets new features
Managing the fallout from technology transformations
How CIOs Can Embrace Customer Centricity and Lead Transformation
The seven evolutionary stages of analytics in the contact centre: How evolved are you?
360 Perspectives: Embed Customer Listening in Your Business
CRM and Digital Experience Advisory
This may be a good place to introduce yourself and your site or include some credits.