CRM & Digital Experience Advisory
Week 2, 2020 of My Top 5 reads is now released! This week, my personal selection of articles on CRM, CX and digital transformation includes:
AI vendors to watch in 2020 and beyond
Why You Need To Consider IoT In Improving Customer Experience
How to balance fraud prevention with great customer experience
What’s Been Missing From Client Experience: Humans
What Role Does Data Play In Customer Experience?
CRM and Digital Experience Advisory
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