Revisited: PEGA Business Architect course
Just revisiting the PEGA Business Architect course I attended last year to refresh my knowledge of the platform. Afterwards I will do the same with Salesforce and Dynamics… Life as a CRM consultant…
On AI and CRM
I’m sharing a very interesting article from Forbes on AI and CRM. Worth to read. It discusses ways to combine AI with CRM platforms to improve customer management. It also gives an overview on the kind of topics I’m dealing with on a daily basis. https://www.forbes.com/sites/danielnewman/2019/10/19/ai-and-crm-will-customer-management-get-easier/#2ea559243db9 Some quotes I have gathered: “If customer experience is the center of digital transformation, […]
Focus on Voice AI
At the last WCIT, Gary Vaynerchuk (the famous businessman) claimed that voice AI systems will be everywhere around us within the next decade, meaning we only have to speak to get what we want. At the same time, a recent survey from Gartner (June 2019) forecasts that, by 2023, customers will prefer to use speech interfaces to initiate 70% of […]
On revisiting old business classics and new inspiring books.
Preparing for the long Swedish winter, always a good time to revisit old business classics and new inspiring books. This year, my plan is: 1. Refresh my knowledge on Big Data analytics, through the IBM Big Data platform, 2. Revisit chapter 6 on Information Management and manipulation, in Frank Webster’s Theories of the Information Society, 3. Going into Steve Job’s […]
