My Top 5 Reads ā€“ Week 11

My best picks from the web this week 11: The subscription model, digital marketing, continuous experimentation, innovation, life insurance and gamification, trends in CRM and retail. Todayā€™s Business Environment Requires Continuous ExperimentationFirst words: “The world has changed, and marketers must […]

My Top 5 Reads ā€“ Week 10

My best picks from the web this week: e-Commerce, banking and mortgages, conversational AI, and the companion model… The Trillion Dollar Opportunity in B2B2C paymentsFirst words: “Payments is an attractive and fast-growing business. Since 2016, payment companies have attracted superior […]

My Top 5 Reads ā€“ Week 44

My best picks from the web this week 44. This week: Salesforce, customer experience, social listening, and marketing. The committed innovator: An interview with Salesforceā€™s Simon MulcahyFirst words: “The cloud software providerā€™s executive vice president and chief innovation officer discusses […]

My Top 5 Reads ā€“ Week 27

I am sharing the 5 articles on CRM, CX and digital transformation I liked best this week. On the agenda: Retail, Financial Services, mobile, and customer sentiment… Why Some Retailers Are Thriving Amid Disruption“Retailers that successfully adapt to the pandemicā€™s social-distancing […]

My Top 5 Reads ā€“ Week 25

My 5 favourite articles on CRM, CX and digital transformation to read this week. On the agenda: Banking, Salesforce, Omnichannel marketing, and Temenos. Now Is The Time For A Conversational Approach To Customer Experience“In a recent session at Pegaworld iNspire, Paul Greenberg, best-selling […]

My Top 5 Reads ā€“ Week 23

Hi everyone! I’m sharing the 5 best articles I have read this week. On my table: cross border data, data policies, Open Banking, marketing, and manufacturing. Importance of cross-border data flow“Passing digital information between countries, even though code requires no […]

My Top 5 Reads ā€“ Week 21

My 5 favourite articles on CRM, CX and digital transformation to read this week. On the agenda: B2B selling, video, CX, and retail… 5 data-driven principles for the Chief Data Officer to reshape CX strategy“Customer data platforms (CDPs), data-driven projects, big […]

My Top 5 Reads – week 20

My 5 favourite articles on CRM, CX and digital transformation to read this week. On the agenda: Steve Jobs, CX, and digital strategies. Steve Jobs VS Reid Hoffman: Which Philosophy is the right one?“Founder of LinkedIn and former PayPal executive vice […]

My Top 5 Reads – Week 19

My 5 favourite articles on CRM, CX and digital transformation to read this week. On the agenda: Salesforce, AI, Supply chain, and B2B sales Salesforce Summer ā€™20 Release Notes (By Salesforce)“The Summer ā€™20 release delivers innovations across the entire Customer 360 Platform to […]

#Open Banking by Didier (on Flipboard)

I have been asked several times for the link to my magazine dedicated to Open Banking on Flipboard. I’m quickly sharing the link: https://flipboard.com/@ddessens/openbanking-by-didier-semut4k4z?from=share I’m also sharing the figures to date: Over 1100 readers and 132 subscribers. Number of articles: […]